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Shipping Policy

Thank you for shopping with UK Simply Furniture. This Shipping Policy outlines how we process and deliver orders placed on our website.

1. Order Processing Time

Once your order is placed:

  • Orders are processed within 1–3 business days

  • You will receive a confirmation email once your order has been dispatched

Orders placed on weekends or public holidays will be processed on the next working day.

2. Delivery Timeframes

Delivery times vary based on location and stock availability. Typical delivery estimates:

  • Standard Delivery: 3–10 business days

  • Large furniture deliveries may take slightly longer depending on courier schedules

Please note that delivery times are estimates and may be affected by:

  • Courier delays

  • Weather conditions

  • High seasonal demand

  • Remote delivery locations

3. Delivery Charges

Shipping fees are displayed at checkout and may vary depending on:

  • Product size and weight

  • Delivery location

  • Courier service used

Any additional fees will be shown before payment is completed.

4. Delivery Partners

We work with trusted UK delivery companies to ensure your order arrives safely. Once dispatched, delivery tracking details (if available) will be sent to you.

5. Missed Deliveries

If a delivery attempt is unsuccessful:

  • The courier may leave a calling card

  • A redelivery may be arranged

  • If the parcel returns to us due to repeated failed attempts, re-delivery fees may apply

6. Delivery Restrictions

At this time, we only deliver within the UK unless otherwise stated. If an order is placed outside our delivery area, we may contact you to cancel and issue a refund.

7. Damaged or Missing Orders

If your order arrives damaged, incorrect, or items are missing:

  • Contact us within 48 hours of delivery

  • Include photos and order details

We will arrange repair, replacement, or refund depending on the issue.

8. Shipment Tracking

For items where tracking is available:

  • Tracking details will be emailed once the item is shipped

  • You can follow your order using the courier’s tracking system

9. Change of Address

If you need to change the delivery address:

  • Contact us before your order is dispatched

  • Once an order has shipped, we may not be able to change the address

10. Order Delays

We are not responsible for delays caused by:

  • Couriers

  • Public holidays

  • Customs clearance

  • Incorrect delivery details provided at checkout

If a significant delay occurs, we will assist wherever possible.

11. Contact Us

If you have any questions about shipping, contact us:

UK Simply Furniture

Last Updated: [11/18/025]

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